If you’re using Gmail, here are instructions to follow to make sure emails from us always end up in your inbox:
When you add our email address to your contacts, it tells Gmail you want to receive email from us. Here’s how to do it:
On a computer (web site)
On your computer, go to contacts.google.com
At the top left corner, select Create contact
Enter EHN, including my sender email address – email@example.com
Select Save in the bottom right corner
On an Android smartphone/tablet (mobile app)
On your Android phone or tablet, open the Contacts app
At the bottom right, tap Add
Enter EHN and email address - firstname.lastname@example.org
Make sure you save the contact to the correct account. Next to your email account, tap the Down arrow and then select the account that will receive the email messages you’re whitelisting.
When you’re finished, tap Save
Create a filter rule to keep desired email out of spam - most reliable method
Gmail’s filters provide a lot of useful ways to manage your email and one of those ways is to set a rule to prevent email from a specific email address from going to your spam folder. Filters are the closest thing Gmail has to a “safe sender” or “whitelist”.
Filters can only be created and modified from the online web version of Gmail, so you’ll need to go to your computer to complete the following.
Open the Gmail website from your computer
In the search box at the top, select the Down arrow
In the From field, enter the sender email address
At the bottom of the search window, click Create filter
Select Never send it to Spam
Click Create filter
What happens if you find a message from us in your spam folder?
Mark an email as Not Spam
If this email is in your spam folder, you can remove it from Spam and send a signal to Gmail that you want to receive that type of email from us in your inbox in the future. This method doesn’t guarantee messages from that sender won’t end up in spam in the future, but it is an easy way to move the email to your inbox and train Gmail at the same time.
On your computer, open the Gmail website
On the left, select Spam
If you don’t see Spam, select More then find Spam
Open the desired email message
At the top of the page, select Not spam
The message will be moved to your inbox
Need help for other email providers other than Gmail? Use these instructions to find another email service provider.